POSITION TITLE: Mentoring Program Manager
DEPARTMENT: Student Programming & Research
SUPERVISOR: Associate Director of Student Programming
STARTING SALARY RANGE: $60,000 – $70,000/annually
LOCATION: In office; Albuquerque, NM
Under direct supervision of the Associate Director of Student Programming, the Program Manager is responsible for delivering the graduate school success coaching program, including implementation, curriculum development, success coach training, software management and upkeep, measuring outcomes, and program reporting.
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.
Essential Duties & Responsibilities:
- Develop and execute culturally relevant graduate school success coaching programs for undergraduate students seeking graduate degrees.
- Acquire, maintain, and upkeep the coaching platform, including engaging participants in related topics via facilitated discussions within the platform.
- Develop and oversee culturally relevant graduate school success coaching curriculum informed by best practices for alumni coaches to utilize to engage their students. Develop coach/student handbook.
- Oversee coach/student matching process to ensure participants’ proper needs are met.
- Supervise ongoing coach/student relationships, ensuring reporting and proper program support for successful/meaningful coaching experiences.
- Develop a comprehensive training program for alumni coaches to work with undergraduate students, understand how to utilize the coaching platform, and work with Native Forward Scholars Fund to deliver the best possible coaching program to participants.
- Recruit qualified undergraduate students and alumni coaches to engage participants in coaching focused on access and pathways to graduate school.
- Address concerns about coach conduct/conflict. Facilitate mediation if necessary.
- Collect all participant data, including survey feedback, coaching platform metrics, number of engagements, etc.
- Report all coaching outcomes to supervisor and executive staff, including survey feedback, metrics, engagements, etc.
- Maintains strict student confidentiality and compliance with the Family Education Right to Privacy Act.
- Embodies Native Fund Scholars Fund Core Values and promotes the Native Forward Scholars Fund organization, staff, and programs positively and professionally.
- Contributes to a team effort and accomplishes related results.
- Perform other duties as required.
Master’s degree preferred; bachelor’s degree in a related field required, plus two years of experience in education or related student services environment; or equivalent combination of education and experience. Demonstrated experience working with Native populations and communities required.
A valid driver’s license is required. Must be able to successfully pass a pre-employment drug/alcohol screen and background investigation.
Knowledge, Abilities, Skills, and Certifications:
- Knowledge of American Indian History, culture, and tribes.
- Knowledge of modern office practices, procedures, and equipment
- Knowledge of business English, proper spelling, grammar, punctuation, and basic arithmetic.
- Knowledge of integrated functions of financial aid, academic counseling, and general student services.
- Knowledge of various student life issues and concerns, including graduate students.
- Ability to communicate effectively in English, both verbally and in writing.
- Ability to work independently and efficiently.
- Ability to interpret contracts and agreements with funding entities.
- Ability to follow oral and written instructions.
- Ability to handle multiple tasks and meet deadlines.
- Ability to make solid decisions and exercise independent judgment.
- Ability to analyze situations and adopt appropriate courses of action.
- Ability to gather data, compile information and prepare reports.
- Ability to be innovative, creative, and flexible.
- Ability to demonstrate excellence in everything and continually seek improvement in results.
- Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with coworkers at all levels.
- Skills in operating business computers and office machines, including various software applications, specifically Word, Excel, Access, and presentation software (such as PowerPoint).
- Skills in planning and organizing group activities.
- Skills in effective meeting facilitation.
- Skilled in public speaking
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee, occasionally, is required to stand, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 40 pounds.
Work is generally performed in an office setting with a moderate noise level. Extended hours and irregular shifts may be required; Tight time constraints and multiple demands are typical. Travel will be required for training, meetings, conferences, presentations, and other events.
Please submit your letter of interest and resume to Careers@NativeForward.org.